Host Clear

Category » Billing

There were 12 articles found in this category:

1. If I cancel my account after the 30 day money back guarantee, can I get a refund?
   If you cancel your account after the first 30 days of service, we are unable to issue a refund. Please review the terms of service at www.hostclear.com/terms, you will find that both our cancellation and refund policy are clearly explained. To ensure a refund, please cancel the account within th ...
2. I'm trying to place an order and get an 'Charge declined' error message.
   This message usually appears when you don't have enough funds to cover the cost of the invoice being generated. If you are sure you have enough funds available you should contact your bank as they may have flagged the transaction as being possible fraud. If you have already spoken to your bank a ...
3. I've lost my control panel/billing logins, how do I recover them?
   When you signed up with Host Clear you will have received an e-mail listing all of your account information, including logins to your control panel and our billing system. If you are unable to locate this e-mail, please email our Customer/Technical Support department on support@hostclear.com fro ...
4. I ordered an SSL or static IP and now my site is down.
   When you order a SSL we assign a static IP to your account. A static IP is required for securing the traffic between your website visitors and your website. The SSL encrypts the session between the visitor and your site. When we assign a static IP, the new information about where the site is loc ...
5. If I cancel my account, can I reactivate it?
   Your account can be reactivated by Host Clear if you cancel it. If you originally cancelled within the first 30 days of service, we would re-charge your account for the amount that we refunded to you. If you cancel after the first 30 days of service, we can reactivate your account for you at no ...
6. How do I transfer my domain name from my old web host to Host Clear?
   If you want to transfer a domain name over to Host Clear you must make sure of the following: - The domain is over 60 days old. - The email address on file with the registrar is one that you can receive transfer requests to. - The domain is unlocked. If you change the status of your domain pleas ...
7. How do I update my contact information ?
   You can update your billing contact information in your billing account at billing.hostclear.com using your billing username and password. From the 'Client Profile' section select 'View Profile' then 'Edit' in the 'Address & Contact Information' section.
8. How do I view my information in your system?
   You can view all of your personal and billing information at billing.hostclear.com. Your login information can be found in your Host Clear welcome email. If you do not have access to this information, please email us at billing@hostclear.com and we will send you your details.
9. How do I view my invoices ?
   You can view your invoices by logging into billing.hostclear.com using your billing username and password. In the 'Billing & Service' section click 'View Invoices' and then select 'All' from the 'View' dropdown menu.
10. How do you log into Support & Billing?
    You can log into your Host Clear billing account by going to billing.hostclear.com using your billing username and password that was included in your welcome email from Host Clear.
11. How long do you keep my account details in your system?
    We keep account details in our system for 30 days after a cancellation has taken place, but under certain circumstances we can retain it in our system longer. Your website content is only kept for 30 days then it is removed from the server.
12. Can I update my information while my order is being processed?
    Unfortunately, your information cannot be updated while your order is being processed. You can change your details once your order has been processed at billing.hostclear.com under Client Profile.